Booking Policy

Last updated: March 4th, 2022

​

Thank you for booking with us at Langwiz Hub!

If, for any reason, you need clarity about booking lessons or you are not completely satisfied with a tutoring session we invite you to review our policy on bookings. 

​

Booking Payments

We deliver lessons when payments are made for the same. Your class will not be delivered until the funds have cleared in our account 24hrs before your scheduled session(s). Your session(s) will be cancelled if we cannot verify your payment. If you are paying offline please ensure a receipt of payment is sent to our WhatsApp at 876 706 0251 for payment confirmation. Langwiz Hub reserves the right to change the session duration and fees for classes as is deemed necessary.

​

Your Class Cancellation Rights

You are entitled to cancel Your Class within 1 day before contact in order to reschedule or cancel registration for an appointment, class or course.

The deadline for cancelling a class is within 1 business day from the date on which You scheduled the Service or on which a third party you have appointed, had scheduled the session(s) for you.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision:

​

• By email: info@langwizhub.site

• By using the scheduler on the website

• By WhatsApp message at 876 706 0251

​

Refunds will be processed within 7 days of the cancellation confirmation. We will reimburse you using the same means of payment as You used for the Session(s), and You will not incur any fees for such reimbursement.

​

Rescheduling or cancellation of courses:
In some instances, appointments, classes or courses may be rescheduled or cancelled. Langwiz Hub reserves the right to reschedule or cancel any online appointment, class or course within 5 days prior to the advertised course or class start date.

​

Refunds for students who are late or miss lessons
It is extremely important that students respectfully attend all sessions on time. If a student is late for a lesson the teacher will wait up to 15 minutes before the student will be considered absent and thus will not be refunded for the lesson. If a student is unable to attend a lesson, the student must contact the teacher or the Langwiz Hub a minimum of 4 hours prior to the lesson or they will not be refunded for that lesson. All efforts will be made from the time the notice is provided to re-schedule the lesson at an agreed upon date and time. This re-scheduling must not influence or interfere with the start of the next appointment, class or course.  If the teacher must cancel a lesson, they must also follow this policy. Upon the forfeiture of this section, you will not be entitled to receive material for the missed sessions.

​

Note however, that for scheduled classes not attended or missed, 100% of your paid fee will be retained by us. If you cancel and do not wish to reschedule the class or classes, 50% of your paid fee will be retained. 

​

Contact Us

If you have any questions about our Booking Policy, please contact us:

• By email: info@langwizhub.site

• By WhatsApp: 876-706-0251